Quick details:

  • Name - ExpressVPN
  • Based in – the British Virgin Islands
  • Logs – ExpressVPN does not store any activity logs on their users
  • Best price – special offer $6.67 a month + 3 months free
  • Support – 24/7 live chat feature, email support
  • Refund duration – 30-day money-back guarantee
  • Website – ExpressVPN

Overview of ExpressVPN

ExpressVPN has been around for 11 years, and in this time, this VPN provider has made quite the name for itself. It is known for its fast speed, reliable service, private connection, and almost unmatched customer support with a 24/7 live chat feature.

The ExpressVPN website has support in 16 languages and their help center is in seven languages.

The ExpressVPN features are excellent from what I could see. They have 3000+ servers in 160 server locations in 94 locations.

This enables the users to get access to content from anywhere with masked IP for guaranteed anonymous browsing.

The ExpressVPN features work on every device. There are some very good advanced features like browser extensions, split tunneling, network lock kill switch, zero-knowledge DNS, and no activity and no connection log collection.

Pros and Cons

Pros

  • Fast, secure, reliable connection
  • No bandwidth limits
  • 27/7 live chat support
  • Excellent streaming options
  • RAM-run servers only
  • Network Lock Kill Switch
  • Privacy-friendly location in the British Virgin Islands
  • 30-day refund policy

Cons

  • Company members are not disclosed
  • More expensive than the competition

Pros

Cons

  • Fast, secure, reliable connection
  • Company members are not disclosed
  • No bandwidth limits
  • More expensive than the competition
  • 27/7 live chat support
  • Excellent streaming options
  • RAM-run servers only
  • Network Lock Kill Switch
  • Privacy-friendly location in the British Virgin Islands
  • 30-day refund policy


Quick pricing info

  • $12.95 for 1 month
  • $9.99 for 6 months
  • $6.67 for 15 months (12 + 3 months for free)

What ExpressVPN includes:

Fast servers in 94 countries enable you a fast, reliable, private connection via easy-to-use apps for all devices across all platforms.

This service has very nice features and excellent privacy policy, as they respect their users’ privacy and provide a way to keep you safe from third-parties. To increase the level of privacy users can pay with Bitcoin.

Local Speed Testing

Seeing as my location is in Europe, I chose several different locations, tested the IP address hide option, and ran an Ookla speed test through my browser. Here are my findings:

This is the speed test without connecting to ExpressVPN.

speed test without connecting to ExpressVPN

Here are the test results I got when connecting to a server location in North Macedonia:

Express Vpn using server location in North Macedonia
Express VPN connect to a North Macedonia

I selected to connect to a Netherlands-based server and the same tests.

Express VPN connect to a Netherlands server
Express VPN connect to a Netherlands server

Switzerland is closer to where I live, so I connected to a server in Switzerland and ran the tests again. Here are the results:

Express VPN using Switzerland server
IP address with Switzerland location using Express VPN

Long-distance speed testing

I connected to a couple of servers far away from my location and ran the same tests as above. First, I connected to a US-based server in New Jersey. The ping time was a bit longer, otherwise, the download and upload speeds are pretty much in the same range.

Express VPN using New Jersey server
IP location using New Jersey server in Express VPN

I selected Sydney, Australia for my next test and got similar results, with a much longer ping time, but pretty much the same download and upload speeds.

Express VPN using Sydney, Australia server

Next up was Hong Kong. Again, fairly longer ping time, but decent download and upload speeds.

Express VPN using Hong Kong server

I could do this several more times, and I think the results would be similar. Seeing as the nominal download and upload speeds provided by my IPS is similar, just with faster ping time, the ExpressVPN claims on a fast, reliable connection are true.

Tips for getting the fastest speeds when using this VPN

ExpressVPN allows its users to get access to the fastest download speeds with several options. The first thing you need to run a Speed Test that is available in the ExpressVPN app and connect to the first server location on the list which will give you the fastest speeds available.

This way you get to use the Smart Location feature which enables you to use the optimal server per your location. All you need to do is select a VPN server that is closest to you. It does not necessarily need to in the same country as you, as often this is not the deciding factor.

getting the fastest speeds using VPN

Streaming quality

ExpressVPN works great with online streaming services like Netflix. There is no particular route you need to take, but simply start the ExpressVPN app on your computer/other devices, connect to your preferred served and use Netflix as usual.

If there is an issue with proxy errors, you can simply connect to another server and be on your way to an enjoyable evening. If the problem persists, the ExpressVPN support channel works 24/7, and they will promptly help you solve any issue.

At the moment, ExpressVPN provides the best streaming quality for streaming Netflix over a VPN. This is because ExpressVPN has strong cooperation with Netflix, enabling its users to enjoy streaming content without interruptions and lagging. The ExpressVPN users can connect to the Netflix regions all across the world without any issues.

I connected to a server in Switzerland and used Netflix with no issues or lag. I also connected to a New York-based server and got the same great results when watching Netflix.

Netflix

Torrenting Quality

ExpressVPN does not put limits or restrictions on its users for torrenting. While many other VPNs have some limitations, ExpressVPN is freely allowing its users to torrent anonymously.

Since ExpressVPN is based in the British Virgin Islands, they are not subjected to the DMCA (Digital Millennium Copyright Act), which means that users can torrent freely without the fear of copyright infringement.

ExpressVPN provides a high-performance server network with over 3000 VPN servers in 160 VPN server locations in 94 countries. This means fast speeds and a reliable connection. There are no bandwidth limitations on traffic; ExpressVPN enables its users to use this VPN as much as they want to transfer as much data as they need.

A feature I liked especially is their Instant Kill Switch, which activates in case your VPN connection drops. In this case, ExpressVPN will lock your traffic automatically and prevent IP and data leaks.

Gaming quality

Since online gaming requires a fast speed to support low latency and fast pings, a VPN that can enable fast speeds for gaming does things right.

Based on adequate tests like playing an online game that requires a lot of resources like League of Legends or World of Warcraft, it was shown that ExpressVPN is indeed offering all the requisite necessities for an avid online gamer to enjoy without any lag time.

As I’m not a gamer myself, I asked a friend to test ExpressVPN for me. He stated that he saw no difference when using the ExpressVPN to play LoL and without using ExpressVPN.

COMPARISON

PureVPN logo

Pure VPN

  • Great Pricing
  • Decent servers
  • Not the Most Private
NordVPN logo

Nord VPN

ExpressVPN logo

Express VPN

  • Most private VPN
  • Blazing fast
  • Most servers and countries of all VPN's
Surfshark logo

Surfshark VPN

  • Great speeds
  • Great security record
  • New VPN

Geo-fencing circumvention

Many online sites have active geofencing features in place. This means that the users from specific locations are unable to gain access to some features due to the geographical location of the user.

ExpressVPN has a specific feature that allows its users to trick the HTML5 geo-location with the Spoof Your Location feature in the ExpressVPN browser extension and browse a website that they would normally be denied access to.

ExpressVPN allows its users to manually pick the server that is nearest to the website they are trying to access. For example, to be able to watch US Netflix, the users will need to connect to a US-based server. This way, US Netflix will recognize the user’s location as a US location, providing access to its content.

Express VPN using New York server for Netflix

Logging policy summary

According to the official ExpressVPN website, they do not and will never log any browsing history, IP address, traffic destinations, and DNS queries.

They have stated that the ExpressVPN apps and VPN servers are designed in such a way as to eliminate sensitive information so they never provide customer data that does not exist.

ExpressVPN only collects the minimal amount of information like app installations and activations, dates of connection to VPN servers, choice of VPN server locations, and the full amount of data transferred in a day in megabytes.

ExpressVPN does not keep any activity logs and connection logs, as they have only basic cookies in place that remember language preferences, basic account info, and email details that are used for marketing purposes.

To be able to offer improved services, ExpressVPN keeps records of questions, inquiries, complaints, and compliments that the users share with the service email or live chat.

They also have a transparent relationship with the clients and ask up front if the clients agree to share crash reports, speed tests and the like to help improve ExpressVPN, but their Privacy Policy clearly states that no data is collected unless willingly provided by the users.

Data Wiping

ExpressVPN has a high-security standard in place, as they use TrustedServer Technology. All ExpressVPN servers only run on RAM, which means that all data is wiped with each reboot of the system. They have no capacity of storing data, and it is why they are among the best in the business.

Running servers only on RAM provides a higher level of protection against hacking attacks, as even the operating system is loaded freshly upon the startup of the server system.

Virtual Server Locations

ExpressVPN has over 3000 VPN servers in 160 VPN server locations in 94 countries. So for most of the users, the physical server and the registered IP address are within the same country. This enables a fast, stable, and reliable private connection.

In some cases, there is a different approach called virtual server location. There are instances where the registered IP address matches the chosen country, but the physical server is located in another country.

The users still get to have a secure, reliable connection with good speed. Because many countries have low standards or poor security features, ExpressVPN uses virtual server locations to provide improved service to its clients. This feature is useful to circumvent privacy laws, censuring of data, and other similar issues.

The ExpressVPN support page contains a detailed list of all the countries that use virtual server locations and the reroute country. There is also a detailed guide for connecting to the best VPN server location for your exact needs.

Static/Dedicated IP Addresses

To protect the users, ExpressVPN does not provide a static IP address. According to their blog and help center, they tend to rotate the IP addresses on a regular base to improve security, reliability, and service while providing the highest possible speeds.

Third-party audits of security and adhering to stated policy

ExpressVPN claims that they take security and privacy very seriously. Apart from never store any sensitive data, they also don’t keep track of the user’s online activity when connected to their servers.

To support these claims, the ExpressVPN server codebase has been audited by experts from the independent auditing firm Pricewaterhouse Coopers or PwC.

Experts from PwC have confirmed that ExpressVPN complies with their privacy policy and that their TrutstedServer technology is as described. The full report from the audit can be found on the ExpressVPN blog for anyone interested in the details of the audit.

Is the VPN based out of a location that respects privacy, such as British Virgin Isles or Switzerland?

ExpressVPN is located in the British Virgin Islands, so it does not fall under the jurisdiction of the DMCA and other similar regulatory laws. This is done to protect the users and they can freely send and receive data that, if we are to believe ExpressVPN, no one is aware of.

Who owns the VPN and what is their reputation?

In the eleven years since the founding of ExpressVPN, there has been no official naming of the owner(s) of this company. The only official info I was able to find was that ExpressVPN is owned by the company Express VPN International Ltd, registered in the British Virgin Islands.

There is no official information about the team or management, but only that ExpressVPN has a globally distributed team of individuals working to provide a fast connection to users that are looking for privacy and uncensored access to sites and online services.

ExpressVPN is a strong advocate for online privacy and Internet freedom, as they support many non-profit organizations that work to protect digital rights.

History of leaks or agreeing to hand over data to governments

As of writing this review, there is no evidence related to any leaks of information related to ExpressVPN. Their privacy policy and company location in the British Virgin Islands are such that they adhere to strict rules about information disclosure.

The British Virgin Islands do not have any data retention laws and seeing as ExpressVPN does not store any type of sensitive data, nothing can be used against the actual ExpressVPN users.

Size of network

As we stated above, ExpressVPN is a very large network. At the moment of writing this review, ExpressVPN has 3000+ VPN servers in 160 VPN server locations dispersed in 94 countries all over the world.

ExpressVPN Homepage

COMPARISON

PureVPN logo

Pure VPN

  • Great Pricing
  • Decent servers
  • Not the Most Private
NordVPN logo

Nord VPN

ExpressVPN logo

Express VPN

  • Most private VPN
  • Blazing fast
  • Most servers and countries of all VPN's
Surfshark logo

Surfshark VPN

  • Great speeds
  • Great security record
  • New VPN

Extra Features

Here is a detailed list of all the services and features offered by ExpressVPN and a little more explanation on all of these.

  • Simultaneous connections

    Yes, one ExpressVPN subscription can be used for up to five devices, regardless of the machines that run them.

  • IP address Checker

    Yes, ExpressVPN offers this function. It is important to know your IP if you are looking to hide your location.

  • Browser extension

    Yes ExpressVPN offers a browser extension for Firefox and Chrome. This feature only encrypts the traffic that goes through the browser.

  • Split tunneling

    Yes, ExpressVPN provides split tunneling. This is a feature that allows part of your traffic to run through the encrypted VPN tunnel, and the rest of the traffic to have direct access to the Internet.

  • Kill switch

    Yes ExpressVPN has a Network Lock Kill Switch. This feature engages and blocks any traffic in case of the VPN connection failing to help protect privacy.

  • DNS leak test

    Yes, ExpressVPN has a DNS Leak test. This test checks the security and privacy of your connection, establishing the potential threats and who can see and track the websites you visit and the apps you use.

  • Tor compatibility

    Yes, ExpressVPN is compatible with Tor and it only supports Tor over VPN, and not through direct access, adding an extra layer of privacy and security to your online activity.

ExpressVPN sign  up
  • Adblocker

    No, ExpressVPN does not have any adblocker feature, but is compliant with the industry leaders uBlock Origin and Adblocker Plus browser extensions.

  • TrustedServer Security This is the main factor that is responsible for the excellent level of security of ExpressVPN, as it runs on RAM-run servers, without saving data on hard-drives, reinstalling software upon reboot of the server and minimizing potential risks.

  • Random Password Generator

    There is a service tool on the ExpressVPN website that generates strong random passwords that you can use for any application. The site states that each password is generated on the device and is not shared online.

Hardware support

ExpressVPN has native apps, device support, and browser extensions to allow users to use their services across several platforms:

  • iOS – Yes
  • Android – Yes
  • Mac – Yes
  • Windows – Yes
  • Linux – Yes
  • Kindle – Yes
  • PlayStation 3 – Yes
  • PlayStation 4 – Yes
  • Xbox One – Yes
  • Xbox 360 – Yes
  • Nintendo Switch – Yes
  • Roku – Yes
  • Samsung Smart TV – Yes
  • Apple TV – Yes
  • Amazon Fire TV and Fire Stick – Yes
  • Google Chromecast – Yes
  • Android Smart TV – Yes

ExpressVPN provides VPN for your Wi-Fi router. This way you get to protect your entire Wi-Fi network. ExpressVPN advises its users to purchase one of the recommended Wi-Fi routers that are preconfigured with ExpressVPN:

  • Asus RT-AC56(U/R/S)
  • Asus RT-AC68U
  • Asus RT-AC87U
  • Linksys EA6200
  • Linksys WRT1200AC
  • Linksys WRT1900AC(S)
  • Linksys WRT3200ACM
  • Netgear R6300v2
  • Netgear R6700v3
  • Netgear Nighthawk R7000
  • Netgear Nighthawk R7000P

Other types of routers need to be manually set to ExpressVPN, and these include:

  • Asus models
  • D-Link
  • DD-WRT
  • Netduma
  • Sabai
  • Tomato
  • TR-Link
  • Xiaomi

Customer Support overview

What kind of support can you get and at what levels of subscription?

ExpressVPN offers three types of subscriptions: a 1-month, 6-month, and 12-month subscription with different prices.

However, all of these have the same support, as it is only the duration of the subscription that varies, all the other services are the same as 24/7 live chat support, fast servers, best-in-class security and encryption, and more.

Is the support any good?

The support center and FAQ section of ExpressVPN has answers to only the basic issues on setup and troubleshooting. However, there is a live chat option that is available 24/7, no matter if you are already an ExpressVPN user or not.

However, the chat agents will try to sell you their service, so you’ll get a sales message along with the answer you are looking for.

How fast do they respond?

Depending on the network traffic, the usual response time of the live chat agents is no more than five minutes. Since we are still in the COVID-19 crisis, the live chat is not available and the customer support service is only available via email. But the ExpressVPN agents do their best to answer each email on time.

How does the internet generally seem to feel about their support?

People around the web have emphasized the efficiency of the ExpressVPN live chat. This is often stated as one of the best in the business. I’m sorry that it is down at the moment, but I hope they’ll get back to their absolute best once the Covid-19 crisis ends.

Refund Policy overview

ExpressVPN offers a 30-day money-back guarantee. This means that if any user is not satisfied with the ExpressVPN services like speed, privacy, or security, they have exactly 30 days to ask for a full refund. This can be done via the live chat option or email.

Any payment you’ve made will be refunded to your account in a legally allotted time, usually within 7 business days. All purchases are covered by the 30-day money-back guarantee, but the refunds are done only in USD, so be aware of this fact of you select payment in other currencies or Bitcoin.

Price overview

The pricing of ExpressVPN services is simple:

  • $12.95 per month for 1 month
  • $9.99 per month for 6 months
  • $6.67 per month for 12 months + 3 months for free
ExpressVPN pricing

No matter which payment option you select, you will get the complete version of ExpressVPN available to use across all your devices. You also get unlimited bandwidth, the 24/7 customer support and you can select any of the server locations available.

Payment options

To accommodate a wide array of users, ExpressVPN allows payments via various methods. Users can pay via credit/debit cards like Visa, MasterCard, American Express, Discover, JCB, Visa Electron, and Diners Club International.

People can also pay via PayPal or other payment methods like AliPay, UnionPay, iDeal, WebMoney, GiroPay, SoFort, Yandex Money, and other payment methods.

ExpressVPN payment method

For a truly private connection, ExpressVPN accepts payments in Bitcoin. To pay in Bitcoin (or any other payment type) you need to enter only your email address and select the payment method.

Quick Specs

  • Client software platforms: Windows, Mac, Linux, iOS, Android
  • Native supported platforms: Linux, routers, smart TV systems, Apple TV, Fire TV, gaming consoles
  • Supported protocols: OpenVPN, PPTP, L2TP/IPsec
  • No. of servers: 3000+ VPN servers in 160 VPN server locations
  • No. of countries: 94
  • Country of registration: British Virgin Islands
  • Payment options: Credit/debit card, PayPal, All major online payment platforms, Bitcoin
  • Real name necessary: No
  • Encryption protocol: AES-256
  • Data usage cap: No
  • Bandwidth usage cap: No
  • Max. no. of simultaneously connected devices: 5
  • Customer support: 24/7 live chat
  • Privacy policy: Excellent, no logs

Concluding summary

ExpressVPN is one of the most reliable VPN service providers in the world today. They have over 3000 servers in 160 server locations in 94 countries across the globe. This allows them to offer excellent services.

Their location in the British Virgin Islands enables them to follow the strict rules on data collection and privacy laws, which in turn enables them to have a friendlier approach towards user privacy.

The ExpressVPN VPN servers run on RAM only, meaning they do not store any info on your online activity. This is a proven fact, as they’ve been audited by a PwC, one of the most reliable auditing companies of this kind.

The only thing they do ask is that people report any crash reports so they can improve their services, and they store customer emails to send out marketing emails.

To enable better service, ExpressVPN has excellent features like spilt tunneling option, browser extensions, Kill Switch option, and best-in-class encryption.

This is an excellent, albeit a more expensive option than the competition if you like to browse anonymously, stream or torrent unlimited amounts of data and use sites that would otherwise be blocked.

From the research into the ExpressVPN company and their services, I can freely say that I liked their interesting features like virtual server locations, unlimited streaming, and the option to use this service across all platforms and devices.

I did not like the higher price which is $100 for a full year, but I liked the extra three months for free option. And what amazed me are the plenty of five-star reviews from satisfied users from all over the world.

Install instructions

For this review, I’ll explain the basic setup and use of ExpressVPN on Windows 10. It only took me a couple of minutes and I was ready to use ExpressVPN.

ExpressVPN Install instructions
  • First, set up a payment plan that is the best for you
  • After paying, you will get an e-mail notification to set up a password for your account.
  • Next up, you’ll need to download the app, select the option per your operating system and device, in this case, you’ll need to select Download for Windows
  • After a successful download, you’ll see your activation code. Copy it.
  • To install the app, all you need to do is double-click and follow the install instructions
  • After installation, you’ll be prompted to Sign In with your email and password and enter your activation code. You are almost done
  • You can set this app to launch on startup and answer the question of sending crash reports, speed tests, and successful VPN attempts back to ExpressVPN. You can select either option, as it does not collect any personal info about you
  • You are all set. To use the app, you start it up, and you’ll see suggestions on the best locations for you. This is called Smart Location. You can also set this on manual, to manually select the server you like and browse anonymously.

FAQ

Is ExpressVPN fast and reliable?

Yes, ExpressVPN is very fast and very reliable. This VPN service enables users to stream HD videos, torrent, and play online games with little to no lag time or buffering.

Will ExpressVPN help with bandwidth throttling?

It is supposed to stop bandwidth throttling, as your IPS cannot identify the amount of traffic that goes through the VPN network because the traffic is encrypted. In some cases, using a VPN speeds up the connection, as it uses a more direct route through the VPN.

Which ExpressVPN servers are best for Netflix?

ExpressVPN enables all its users to enjoy Netflix hassle-free. This is one of the few VPN providers that have an exclusive Netflix feature, and it has detailed instructions on how to connect to the best servers for a great Netflix experience.

For the best results, you should connect to a US-based server location and log into your Netflix account.

Does ExpressVPN offer a free version?

ExpressVPN does not offer a free version of its services. I find this to be a great advantage, as they have excellent payment plans and relatively affordable prices coupled with a 30-day money-back guarantee.

They provide access to the full services and the users can decide whether this is something they like and continue to use instead of just showing a snippet of the possibilities with a free version.

Why am I sometimes blocked from Netflix when I use ExpressVPN?

If you are experiencing trouble when using ExpressVPN to watch Netflix, you can try and connect to a different server, preferably a US-based server location. If this does not solve the problem, then you should contact the live chat support available 24/7 on the ExpressVPN website.

How well do the ExpressVPN features and leak-protection settings work?

The ExpressVPN services and features work very well. The high level of encryption and the security measures that are in place make this a highly secure platform with fast speeds, reliable service, and leak-proof measures.

Are the ExpressVPN apps secure and user-friendly?

The ExpressVPN apps have an intuitive design, which makes them very user-friendly. For anything amiss, there is a support page and live chat help. These are very secure to use, as they anonymize your online activities, enabling you to get access to restricted websites and torrent freely.

Can ExpressVPN unblock Netflix and other streaming services?

Yes, ExpressVPN unblocks access to Netflix and other streaming services. To use this, you’ll need to connect to your VPN, connect to the appropriate server, and log in to your Netflix account.

You can use the ExpressVPN to get better access to other streaming services, provided you connect to the most appropriate server. Watch Prime Video, Disney+, BBC iPlayer, HBO, Hulu, YouTube, ESPN, and more.

Is ExpressVPN really worth the price?

We can’t judge the worth of this service for each particular user. We can only share our experience, which has been amazing, as the ExpressVPN services are well-organized and provide a fast, reliable, secure, and private connection to the Internet.

But in the end, it depends on your preferences and what you can pay for your online privacy.

Can you use ExpressVPN for torrenting?

ExpressVPN is among the best VPN services for torrenting. It offers unlimited bandwidth and has no data caps on traffic. It also does not have any restrictions on data and keeps no activity and connection logs.

All data is protected with AES-256 encryption, there is a Network Lock Kill Switch and a VPN Split tunneling. I find this feature useful for private torrenting through the ExpressVPN, and use my browser for normal surfing the net.

Can you use ExpressVPN in China?

Surprisingly, ExpressVPN does work in China. This is one of the few VPN providers capable of surmounting the Great Firewall of China, allowing users to get access to various websites that are otherwise forbidden in China.

How many simultaneous connections does ExpressVPN support?

One ExpressVPN subscription supports up to five simultaneous connections. There are two ways to increase this number: one is to get a bigger subscription plan, and the other is to install a router VPN and use it to protect all the devices connected to it.